Money back guarantee
We offer a 30 day satisfaction guarantee on all of our products. If you are unhappy with your purhcase you can get in touch with us on firstname.lastname@example.org and we’ll assist you with the next steps. Please, note that only unworn goods, sent back to us in their original packaging are eligible for a return. Return shipping cost is the responsibility of the buyer. The original shipping cost will not be refunded.
How to return your goods
1. Pack the items carefully, if possible in their original packaging.
2: Fill out this returns form and attach it to the package.
3: Send the package with a shipping company of your choice to the following address:The Hound Project Ltd.
Szondi utca 33.
Once your return is received and inspected, we will send you an email to notify you that your refund has been processed. Or you will be notified if your return has been rejected.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-10 business days, depending on your banking service.
Due to the high sales volumes, and the possibility of our products selling out we are unable to offer exchanges on our products. We recommend following our return policy, and place another order on the desired print, size or product style. In the unlikely event that you cannot find anything you like, we'll be happy to refund your product costs.