Delivery and Returns

Delivery

Your order will usually be delivered using one of our selected couriers and may require a signature on delivery. We aim to dispatch your items within 1-3 days of your payments clearing on our account, but this time frame is informative and subject to our workload and materials available. The cost of delivery will be added to your order total before payment is taken. Our standard delivery charges will be available on the cart page as soon as you have entered the delivery address, or on our Shipping info page.

Delivery times are estimates only and dispatch may be slightly delayed so please allow up to 30 days to receive your order. If we are unable to perform the whole or part of the order due to any cause or event beyond our control we will let you know in writing so you can change or cancel your order. We may deliver your order separately, but you will have to cover one delivery charge.

In the unlikely event of your parcel not reaching you or it being undeliverable, it is returned to us. It may take up to 60 days for us to receive the undelivered parcel. In this case we can repost your parcel to your chosen address at your own cost. 

Cancelling your order

If You wish to cancel your order, please contact us immediately after placing it via email at studio@thehoundproject.com Then we will confirm if your cancellation has been successful within 3 working days. Due to the fact that all products are ‘made to order’, we are unable to cancel your order if you email us after 72 hours have passed since placing your order. 

Money back guarantee and returns

We offer a 30 day satisfaction guarantee on all of our products. If you are unhappy with your purhcase you can get in touch with us on studio@thehoundproject.com and we’ll assist you with the next steps. Please, note that only unworn goods, sent back to us in their original packaging are eligible for a return. Return shipping cost is the responsibility of the buyer, the original shipping cost will not be refunded.

Refunds

Once your return is received and inspected, we will send you an email to notify you that your refund has been processed. Or you will be notified if your return has been rejected.

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-10 business days, depending on your banking service.

If you haven’t received your refund within 10 business days of receiving your notification of refund:

1. Double check your bank account (please remember that the amount refunded won’t include your original shipping costs)

2. Contact your bank or credit card company, as it may take longer before the refund is processed by them and officially posted to your account or card

Exchanges

Due to the our high sales volumes, and the possibility of our products selling out we are unable to offer exchanges on any of our products. We recommend following our return policy, and place another order on the desired print, size or product tyle.

Taxes and import duties

All prices are quoted in Euro (€) and include VAT. Any import duties or taxes and customs or clearance charges that are payable in your country are your responsibility. We will not reimburse you for them. If you refuse to pay these fees and your package is returned to us, we will only provide you with a 50% refund of the cost of the goods. Please note that customs may open and inspect packages and that the cost of the products must be specified on the documentation attached to the package, even if it is a gift.

Last updated: 11.08.2020

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