FAQs

PRODUCTS

I cannot find my dog's size? Can you custom fit?

We provide a selection of breed specific coats in three sizes, as well as all breed coats in 5 different sizes. Nonetheless, if you cannot find the right size for your dog let us know, and we’ll make a custom fit for you.

Can I choose any print design?

Yes, all of our print designs displayed on the website are available. If you cannot see the option to choose your favorite print at a particular product, just let us know in the comments section.

Do you design your own prints?

Yes, all of our prints are designed in house to guarantee that our products preserve a unique edge. We use a technique called sublimation printing, which is heat transfer based method and is perfectly safe for printing clothing fabrics. It is widely used in sportswear and swimwear.

How do I measure dog for a coat?

You will find our measuring chart and instructions by clicking here. Please, make sure that you always measure your pup in an upright standing position to make sure you get the best fit of coat. If your pup falls between two sizes, purchase the bigger one for better coverage.

How do I care for my products?

All of our coats and toys are machine washable on a low temperature, using a mild detergent. Please, do not iron, bleach or tumble dry them.

Hand wash out vegan leather accessories using a mild detergent, then pat them dry.

ORDERS&SHIPPING

How long until my order reaches me?

We aim to ship all orders as soon as possible. Preparation time for a product is 3-5 business day, while shipping is 3-10 business days depending on the destination.

Do you ship worldwide?

Yes, we ship our products worldwide. All of our parcels go out as recorded delivery. Domestic parcels will take under 3 business days, shipping within the EU or to the UK  would be 3-5 business days, and shipping overseas would roughly take 7-10 business days.

Do you exchange items?

Yes, we offer exchanges on all products except the custom made or custom fitted ones. If you wish to exchange an item let us know at studio@thehoundproject.com within 14 days of purchase and we will let you know the next steps.

SUSTAINABILITY

What is vegan leather?

Essentially, vegan leather is a faux leather that dos not use animal skin. It is widely used in fashion, furniture or interior design, and comes in a great variety of colors, finishes and textures.

WHOLESALE

Are your products available for wholesale?

Yes, we work together with a selection both physical and online retailers. If you are interested in selling our products, please fill out wholesale enquiry form here. 

What are the wholeasale terms and conditions?

You will find our wholesale terms&conditions on the following link. If you wish to fill out a wholesale application you can do so by clicking here.