FAQs
dog brand in Budapest, frequently asked questions

FREQUENTLY ASKED QUESTIONS

Do you need more information on us? Look through our frequently asked questions to learn more about our products, sustainability practices, shipping etc. If you can’t find what you’re looking for you always get in touch with us.

PRODUCTS

Can I choose any print design?

Yes, all of our print designs displayed on the website are available. We update our prints seasonally. But we always aim to include a versatile selection of new designs.

Do you design your own prints?

Yes, all of our prints are designed in house to guarantee that our products preserve a unique edge. We use a technique called sublimation printing, which is heat transfer based method and is perfectly safe for printing clothing fabrics. It is widely used in sportswear and swimwear.

How do I care for my products?

You can machine wash all of our coats and toys on a low temperature. Make sure to use a mild detergent. Please, do not iron, bleach or tumble dry them. Hand wash our vegan leather accessories using a mild detergent, then pat them dry.

SIZING

I cannot find my dog's size? Can you custom fit?

We provide a selection of breed specific coats in three sizes. As well as all breed coats in 5 different sizes. Nonetheless, if you cannot find the right size for your dog let us know. We aim to help by custom fitting our coats.

How do I measure my dog for a coat?

You will find our measuring chart and instructions by clicking here. Please, make sure that you always measure your pup in an upright standing position. This is to make sure you get all the sizes right. If your pup falls between two sizes, purchase the bigger one for better coverage.

SUSTAINABILITY

What is vegan leather?

Essentially, vegan leather is a faux leather that dos not use animal skin. It is widely used in fashion, furniture or interior design. It comes in a great variety of colors, finishes and textures. Vegan leather is 100% cruelty free!

Are you sustainable?

Yes, we are a sustainable business. This means, that we have several practices implemented to cut production waste, care for the environment and reduce plastic pollution. If you would like to read more about our sustainability practices click here.

ORDERS & RETURNS

What payment methods do you accept?

We accept, PayPal, credit and debit card payments. All payments go through PayPal. However, you do not have to have or create a PayPal account to pay for your order.

If you wish to check out as a guest, simply click the PayPal button on the Cart page. Then fill out your credit or debit card details. With this method you don’t have to have a registered PayPal account. Yet, you can simply and safely check out as a guest.

Can I modify my order once submitted?

We aim to start processing your order as quickly as possible. If you wish to change your order, item, sizing etc. let us know. Message us on studio@thehoundproject.com as soon as you can. And hopefully, we will be able to assist you.

How long until my order reaches me?

We aim to ship all orders as soon as possible. Preparation time for any product is up to 3-5 business day. While shipping is 3-10 business days depending on the destination.

Do you exchange items?

Yes, we offer exchanges on all products except the custom made or custom fitted ones. If you wish to exchange an item let us know at studio@thehoundproject.com within 14 days of purchase and we will let you know the next steps.

SHIPPING

Do you ship worldwide?

Yes, we ship our products worldwide. All of our parcels go out as recorded delivery. Domestic parcels will take under 3 business days. Shipping within the EU or to the UK takes 3-5 business days. While shipping overseas would roughly take 7-10 business days.

All parcels go out recorded, and you can track its progress on this link. With every purchase we send out an email with the tracking details. So please, check your email  folders carefully.

What are your shipping costs?

We calculated our shipping prices based on the weight of your parcel. This means that any parcel of up to 0,5 kg in weight will ship for €8,50-9,50 depending on the destination. While anything above this weight limit will ship for €19,50-23,50. Your final shipping costs will be calculated on the checkout page.

All parcels go out recorded, and you can track its progress on this link. With every purchase we send out an email with the tracking details. So please, check your email folders carefully.

WHOLESALE

Are your products available for wholesale?

Yes, we work together with a selection both physical and online retailers. If you are interested in selling our products, please fill out wholesale enquiry form here. You will find more information on our wholesale terms here. Please note, that we receive a high number of applications. We aim to respond to each and every one of them. However, we cannot guarantee to a positive reply in each case.

What are the wholeasale terms and conditions?

You will find our wholesale terms&conditions on the following link. If you wish to fill out a wholesale application you can do so by clicking here.